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Blue Zones Health Provider Resource Hub

Your one-stop resource for patient education, clinical guidance, and practice support.

Please refresh this page regularly to receive the latest updates.

⚠ Current Alerts

⚠ Alert — Posted 9/4/26

Annual Wellness Visit (AWV) Program Update

Blue Zones Health has updated and simplified its Annual Wellness Visit (AWV) Incentive program for 2026, under our new Cozeva platform.

To qualify, all AWVs must meet the following submission requirements:

  1. All HCCs from Cozeva Care Ops should be confirmed or disconfirmed to capture the accurate clinical picture of the patient.
  2. Once the AWV encounter is completed, it must be signed, dated, and uploaded into Cozeva.
  3. Submit the correlating claim with CPT code G0402, G0438, or G0439.

All three steps must be completed to qualify for the incentive. If the AWV encounter is not in Cozeva when you submit the claim, we will hold the incentive payment until we receive the encounter, review it, and confirm the AWV is complete.

For dates of service through 6/30/2026, you will receive a $250 bonus for every qualifying AWV submitted. For dates of service 7/1/2026 through 12/31/2026, you will receive a $200 bonus for every qualifying AWV submitted. We thank you for your partnership with the system changes this year. As a result, AWVs can be submitted any time before January 15, 2027 and receive the full bonus amount.

Member must be eligible with BZH on the AWV visit date. BZH will pay only one AWV per member per year.

If a member is not found in Cozeva to attach your AWV to, fax it to the Risk Adjustment team at 1-833-574-4400. Once we confirm eligibility, we will upload it to your Cozeva account. Questions can be sent to ra@bluezoneshealth.com.

To schedule Cozeva training, contact ra@bluezoneshealth.com. The Cozeva platform through ACTY is no longer accessible as of August 1, 2026.

⚠ Alert — Posted 9/3/26

Confirm Our Updated Company Name and Payer ID for Claims Submission

You may have contracted with us under a former company name. Our company names have since changed, and your billing systems should reflect the current entity name and payer ID associated with your contract. We continue to see some providers submitting claims using outdated company names, which is why we’re reaching out again.

Please confirm your billing systems reflect the following:

Former Name Current Name Payer ID
Healthly Medical Group Blue Zones Health of California HMG01
Access Santa Monica Blue Zones Health – Santa Monica BZSM9
Access Medical Group, aka Access Medical IPA Blue Zones Health – Marina AMG02

This applies to patient care as well as billing. If a patient identifies as a Blue Zones Health member, or you receive a referral for a Blue Zones Health patient, you are contracted to provide care for that patient under your existing agreement, even if your contract references one of our former company names. Please do not decline care or a referral because the company name on your agreement does not say “Blue Zones Health.”

Please note: some members’ health plan ID cards may also still display the former company name. This does not affect the validity of their coverage. These cards reflect the same, continuous contract under our current name and payer ID.

If you have claims submitted on or after August 1, 2026 that were rejected or denied due to payer ID errors, contact our Contact Center at 1-833-LIV-BLUE so we can identify and correct them. Please do not resubmit before speaking with us.

About Blue Zones Health

Managing a condition and helping a patient actually get well are not the same thing. Most chronic disease is treated at the level of lab values and prescriptions, while the reasons behind it go unaddressed. Blue Zones Health closes that gap by building the infrastructure a single practice can’t build alone: care coordination, patient engagement between visits, and full administrative support for billing, claims, and payer relationships.

You stay the clinical anchor and set the direction of care. We handle what surrounds the visit, and our own results are tied to your patients’ outcomes.

New to Blue Zones Health? Visit our Onboarding & Orientation page to get started.

MSO Transition

As of August 1, 2026, Blue Zones Health directly manages the core operational functions that support your practice. This is a deliberate move to align our infrastructure within a single, cohesive model grounded in Blue Zones principles and lifestyle medicine and integrated into everything we do.

If your office has not yet completed Portal Registration, please do so as soon as possible. This form is how we set up your portal access.

Portal Registration

These changes affect how your office submits claims and gets paid. Please read this in full and share it with your billing and front-office staff.

Go-Live Date: August 1, 2026

For an up-to-date list of all health plans we participate in, by county, see Health Plans We Contract With below.

Provider Portal Live Trainings

Recurring Provider Portal Trainings

Provider Portal Training continues through the end of October, with recurring sessions held every Wednesday and Friday.

Every Wednesday, 12:00 PM – 1:00 PM, through end of October
Join the meeting
Meeting ID: 281 935 150 420 40
Passcode: uJ7ub3s9

Every Friday, 12:00 PM – 1:00 PM, through end of October
Join the meeting
Meeting ID: 287 012 293 893 82
Passcode: tN6GJ2Lj

Workflows Update

Workflow / Information Where to find / do Prior to 8/1/26 Where to find / do Starting 8/1/26
Eligibility data ACTY portal Blue Zones Health portal
Monthly capitation checks for member eligibility* EFT (if set up) or mailed to your mailing address Mailed to your mailing address
EOPs Sharepoint or mailed with monthly checks Mailed with monthly checks
Auth status Call BZH If submitted after 7/31, found in BZH portal
Auth submission ACTY portal BZH portal
Auth edits Call BZH for assistance Call BZH for assistance
Claim status Call BZH If submitted after 7/31, find in BZH portal
Claim submission Current process – Clearinghouse or ACTY PO Box Clearinghouse or BZH PO Box 159, La Verne, CA 91750-0159

*If you currently receive payment via EFT, we began mailing checks starting August 1, 2026. EFT implementation is anticipated by January 2027.

Contact Information

For questions, please start with your rep. For additional assistance, see below.

Department / Concern Contact
Blue Zones Health Main Customer Service Number 1-833-LIV-BLUE
Authorizations (M – F, 8am – 5pm PT) portal.bluezoneshealth.com or 1-833-LIV-BLUE
Authorizations (After Hours) 1-252-316-7221
Care Management (M – F, 8am – 4pm PT) caremanagementteam@bluezoneshealth.com or 1-866-258-3966
Claims 1-833-LIV-BLUE. Appeals are mailed to P.O. Box 159, La Verne, CA 91750.
Contracting Your local Blue Zones Health representative
Credentialing credentialing@bluezoneshealth.com
Eligibility portal.bluezoneshealth.com or 1-833-LIV-BLUE
Provider Operations Issues providerops@bluezoneshealth.com
Portal account set up and password resets 1-833-LIV-BLUE
Quality Management (M – F, 8am – 5pm PT) quality@bluezoneshealth.com or 1-833-836-0816
Risk Adjustment (M – F, 8am – 5pm PT) ra@bluezoneshealth.com or 1-833-574-4400
Urgent Care Search Provider search | Blue Zones Health
UM Fax Line (Anthem only, M – F, 8am – 5pm PT) 1-424-210-9420
UM Fax Line (All other plans, M – F, 8am – 5pm PT) 1-818-921-3123
Well-Being Services (M – F, 8am – 5pm PT) careteam@bluezoneshealth.com or 1-310-295-0981
Network Management Inland Empire: Felicia Navarro (felicia.navarro@bluezoneshealth.com)
Los Angeles/Orange County: Veronica Tamayo (veronica.tamayo@bluezoneshealth.com)
San Diego: Paloma Flores (paloma.flores@bluezoneshealth.com)
New Providers Interested in Joining BZH Alexis Mejia (alexis.mejia@bluezoneshealth.com)

What’s Changing on August 1

  1. Provider Portal. The new BZH provider portal is live at portal.bluezoneshealth.com. You will receive login credentials in a separate email. No new authorizations can be submitted through ACTY after July 31. All new authorization requests on or after August 1 must go through the new BZH portal.

    Portal training materials are available in the portal. If you need additional support, contact your rep. If you need to be set up in the portal, add additional staff, or register for Cozeva, use the Portal & Cozeva Registration Form.

    Watch: Portal Training Video Playlist

  2. Payments. If you were receiving EFT, you now temporarily receive paper checks from now until end of year.
  3. Prior Authorization Requests. Use the Prior Authorization Request Form when submitting new authorization requests to Blue Zones Health.
  4. Customer Service. One number now covers both members and providers; callers are quickly routed to the right department: 833-LIV-BLUE.
  5. Claims. Submit claims through July 31 exactly as you do today. Beginning August 1, claims are processed by Blue Zones Health. Blue Zones Health has partnered with Office Ally as our primary clearinghouse. See below for changes to Payer IDs effective August 1st. There is no transaction fee for Blue Zones Health providers to use Office Ally.
    Former Name Current Name Payer ID
    Healthly Medical Group Blue Zones Health of California HMG01
    Access Santa Monica Blue Zones Health – Santa Monica BZSM9
    Access Medical Group, aka Access Medical IPA Blue Zones Health – Marina AMG02

    Paper Claims Mailing Address. P.O. Box 159, La Verne, CA 91750-0159. (Claims will not be accepted via the provider portal.)

    For questions, contact us at providerops@bluezoneshealth.com.

  6. Member Insurance Cards. Members may receive new insurance ID cards from their health plan from time to time. Please update your EMR with the new information as soon as members present their new cards. This will prevent claim rejections at the payer level.
  7. Credentialing. Credentialing moved in-house on August 1. If your office has an open credentialing file that has not yet been processed, Blue Zones Health takes over that file directly. No action is needed on your end. Please send questions about credentialing to credentialing@bluezoneshealth.com.
  8. Medical Management. Blue Zones Health has taken over utilization management and care management from ACTY. You will receive separate communication introducing the new UM and CM team and their contact process.
  9. Updating your location information, contact information, etc. Please email providerops@bluezoneshealth.com with any contact info change for our systems.

What Stays the Same

  • Patient care, coverage, and attribution. No changes, and no disruption to existing referrals.
  • Open issues carry over. Any issue your office has already reported will continue to be worked to resolution. You will not need to restart or re-explain it.
  • Your network participation continues. If any administrative contract updates are needed as part of this transition, we will contact you directly.
  • Cozeva access through ACTY ended August 1, 2026. Your new Blue Zones Health login carries over your historical data, including past AWVs, care gaps, and quality scores. Use it for screenings, uploading AWV encounters, tracking care gaps for quality measures, and checking risk score at any time. If you have not received your new login, email ra@bluezoneshealth.com.

Frequently Asked Questions

Using EZ-NET

For all claims with dates of service July 31 and prior, should claims be submitted to the new BZH mailing address/Payer ID, or should they continue to be sent to ACTY?
The BZH mailing address/Payer ID. We’ve asked offices to submit all pending claims for dates of service July 31 and prior before July 31, but some may still come in after that date. If a claim for those dates isn’t submitted by July 31, starting August 1 it will need to go through the clearinghouse or be mailed to our mailing address. If it was submitted prior to August 1, call BZH. If it’s submitted after August 1, it will be in the Blue Zones Health Provider Portal.

Since EOBs are not generated in the provider portal, how will PCP offices obtain them?
By mail.

Will providers who are contracted but not yet credentialed be visible in EZ-NET?
Yes.

If the specialist or specialty a PCP is looking for is not available in EZ-NET, what is the next step?
Select “99 – Default” and use the notes field to provide more information on the requested provider.

Questions?

Send questions to executivedirectors@bluezoneshealth.com or call 833-LIV-BLUE. Thank you for your patience as we work to deliver the best experience to all of our partners.

Provider Operations Key Information

Quick-reference operations information for your front office and billing staff.

Portal Registration

To request portal access, add additional staff, or register for Cozeva, submit your information using the form below. You will receive an automated notification acknowledging your submission, and your username and password within 48-72 hours once verified.

Provider Portal

The BZH provider portal is live at portal.bluezoneshealth.com. Use it for eligibility, authorizations, and claims.

Portal Training Videos

Provider Portal Live Trainings

Recurring Provider Portal Trainings

Provider Portal Training continues through the end of October, with recurring sessions held every Wednesday and Friday.

Every Wednesday, 12:00 PM – 1:00 PM, through end of October
Join the meeting
Meeting ID: 281 935 150 420 40
Passcode: uJ7ub3s9

Every Friday, 12:00 PM – 1:00 PM, through end of October
Join the meeting
Meeting ID: 287 012 293 893 82
Passcode: tN6GJ2Lj

Workflows

Workflow / Information Where to Find / Do
Eligibility data Blue Zones Health portal
Monthly capitation checks for member eligibility Mailed to your mailing address
EOPs Mailed with monthly checks
Auth status BZH portal
Auth submission BZH portal
Auth edits Call BZH for assistance
Claim status BZH portal
Claim submission Clearinghouse or BZH PO Box 159, La Verne, CA 91750-0159

Prior Authorization Requests

Use the Prior Authorization Request Form when submitting new authorization requests to Blue Zones Health.

Claims

Blue Zones Health has partnered with Office Ally as our primary clearinghouse. There is no transaction fee for Blue Zones Health providers to use Office Ally.

Former Name Current Name Payer ID
Healthly Medical Group Blue Zones Health of California HMG01
Access Santa Monica Blue Zones Health – Santa Monica BZSM9
Access Medical Group, aka Access Medical IPA Blue Zones Health – Marina AMG02

Paper Claims Mailing Address. P.O. Box 159, La Verne, CA 91750-0159. (Claims will not be accepted via the provider portal.)

Credentialing

Providers must be recredentialed to stay in the Blue Zones Health network. When our credentialing team reaches out to you with a recredentialing request, please respond promptly to avoid any interruption in service.

Please send questions about credentialing to credentialing@bluezoneshealth.com.

Lab Services by Labcorp

Blue Zones Health partners exclusively with Labcorp for all lab testing. This keeps results, billing, and records consolidated with the same lab across your patient’s care team. Direct patients to Labcorp for any ordered lab work.

Out-of-pocket costs are set by the patient’s health plan, not by Blue Zones Health or Labcorp, so using Labcorp does not change their benefits.

To find the nearest lab draw station, visit labcorp.com/patients/labs-and-appointments.

Annual Wellness Visits (PCPs only)

The AWV is a dedicated appointment to assess health risks, update preventive care plans, address chronic conditions, and set goals alongside your patient. It is one of the highest-yield visits you can complete.

Date of Service Incentive per AWV
1/1/2026 – 6/30/2026 $250
7/1/2026 – 12/31/2026 $200

How does an AWV qualify for an incentive?

  • All HCCs from Cozeva Care Ops should be confirmed or disconfirmed to capture the accurate clinical picture of the patient
  • The AWV encounter must be signed, dated, and uploaded into Cozeva once completed
  • Submit the correlating claim with the correct code: G0402, G0438, or G0439

Important Notes

  • All three qualification steps above must be completed. If the AWV encounter is not in Cozeva when you submit the claim, we will hold the incentive payment until we receive the encounter, review it, and confirm the AWV is complete.
  • We thank you for your partnership with the system changes this year. As a result, AWVs can be submitted any time before January 15, 2027 and receive the full bonus amount.
  • Member must be eligible with Blue Zones Health on the AWV visit date. Blue Zones Health will pay only one AWV per member per year. If a patient changes their primary care provider and the previous provider has already completed the AWV, Blue Zones Health will not be able to reimburse the new provider, as the benefit is one AWV per year per patient.
  • If a member is not found in Cozeva to attach your AWV to, fax it to the Risk Adjustment team at 1-833-574-4400. Once we confirm eligibility, we will upload it to your Cozeva account. Questions can be sent to ra@bluezoneshealth.com.
  • To schedule Cozeva training, contact ra@bluezoneshealth.com.

Provider Quick Reference


Provider Quick Reference cheat sheet
Provider Quick Reference (PDF)

Contacts

See Your BZH Contacts for the full contact listing.

Well-Being Services – Refer your patients

Well-Being Services is a clinically supervised extension of primary care that offers health coaching, nutrition counseling, social work support, care coordination, and lifestyle-based chronic disease management. Services are delivered both inside and outside the clinic through a team of credentialed professionals.

What Is a Well-Being Advisor?

A Well-Being Advisor plays a critical role in each member’s health journey. From virtual appointments to weekly group classes, members have multiple ways to interface with a Well-Being Advisor. Well-Being Advisors “prescribe” services and lifestyle habits, many of which are free to the member, and cover a wide range of needs such as managing A1C levels or addressing signs of loneliness. These referrals are made to specialists or classes that are virtually available or within the member’s Life Radius.

See the full calendar of upcoming classes and events, both in-person and virtual, at bluezoneshealth.com/activities.

How to Refer Patients to Well-Being Services

You can refer a patient to Well-Being Services directly from the provider portal:

  1. Open the Auth/Referrals menu and select Submission.
  2. Enter Member ID. Then press TAB to leave the field → this will auto-populate the Requesting Provider ID.
  3. In the Requested Provider ID, enter "WBS" and press TAB to leave the field.
  4. Enter the Diagnosis code (no period needed).
  5. Select Service Type — choose "1" for medical.
  6. In the Auth Service Package field, add "1" (for WBS) and press TAB to leave the field → the 10 CPT codes tied to WBS will auto-populate.
  7. Upload supporting documentation — required, must be a PDF, or the system won’t let you submit.
  8. Fill in Reference ID (give it a descriptive name), Descriptor, and Location.
  9. Click Upload.
  10. Select Submit.

NOTE: Pressing Tab after each of those key fields (Member, Requested Provider, Service Package code) is what triggers the auto-population — if you click elsewhere instead, the fields may not populate correctly.

Patients can also complete the Well-Being Services Interest Form to self-refer.

We typically respond within 48 hours.

Questions?

Call 1-310-295-0981 or contact your Well-Being Services liaison.

Health Plans We Contract With

Blue Zones Health contracts with the following health plans. Availability may vary by county.

  • Aetna
  • Alignment Healthcare
  • Anthem
  • Astiva Health
  • Blue Shield of California
  • Central Health Medicare Plan
  • Champion Health Plan
  • Cigna
  • Clever Care
  • Humana
  • Imperial Health
  • Molina
  • SCAN
  • UCLA Health Medicare Advantage
  • United Healthcare

Medicare Advantage Annual Enrollment Period (AEP)

The Medicare Advantage Annual Enrollment Period (AEP) runs October 15 through December 7, 2026. During these weeks, Medicare beneficiaries can join, switch, or drop a Medicare Advantage plan, with changes taking effect January 1, 2027.

Detailed AEP guidance for providers is coming soon.

Clinical Guidance

MCG Guidelines

Coding & Billing

CPT codes, ICD-10 references, and billing guidance for Blue Zones Health services and lifestyle medicine encounters.

Coming Soon

Non-Contracted Hospitals: Poststabilization Authorization

Use this process when a Blue Zones Health Network of California enrollee has been stabilized following an emergency medical condition but cannot be safely discharged, and medically necessary poststabilization care is requested.

NOTE: Emergency services do not require prior authorization. Do not delay emergency services or care necessary to stabilize an emergency medical condition.

Requesting Authorization

1. Call to Initiate the Request

Call the 24/7 poststabilization authorization line: 1-252-316-7221. This number is the designated single point of contact for poststabilization authorization requests and is available 24 hours a day, seven days a week.

2. Fax Supporting Clinical Documentation

Send available supporting clinical documentation to the appropriate fax number below. Faxing clinical documentation does not replace the telephone call required to initiate the authorization request.

Plan Fax Number
Anthem/Elevance patients 1-424-210-9420
All other plan patients 1-818-921-3123

3. Have the Following Information Ready

  • Patient name, date of birth, and Plan identification number
  • Hospital name and contact information
  • Treating provider name and contact information
  • Patient diagnosis, clinical condition, and relevant clinical findings
  • Services or level of care being requested
  • Whether the patient can be safely transferred, and any applicable transfer limitations

Questions or Assistance

Utilization Management
3746 Foothill Boulevard #1183
Glendale, CA 91214
umteam@bluezoneshealth.com

Newsletter Archive

Your BZH Contacts

Download this contact list as a PDF

Department / Concern Contact
Blue Zones Health Main Customer Service Number 1-833-LIV-BLUE
Authorizations (M – F, 8am – 5pm PT) portal.bluezoneshealth.com or 1-833-LIV-BLUE
Authorizations (After Hours) 1-252-316-7221
Care Management (M – F, 8am – 4pm PT) caremanagementteam@bluezoneshealth.com or 1-866-258-3966
Claims 1-833-LIV-BLUE. Appeals are mailed to P.O. Box 159, La Verne, CA 91750.
Contracting Your local Blue Zones Health representative
Credentialing credentialing@bluezoneshealth.com
Eligibility portal.bluezoneshealth.com or 1-833-LIV-BLUE
Provider Operations Issues providerops@bluezoneshealth.com
Portal account set up and password resets 1-833-LIV-BLUE
Quality Management (M – F, 8am – 5pm PT) quality@bluezoneshealth.com or 1-833-836-0816
Risk Adjustment (M – F, 8am – 5pm PT) ra@bluezoneshealth.com or 1-833-574-4400
Urgent Care Search Provider search | Blue Zones Health
UM Fax Line (Anthem only, M – F, 8am – 5pm PT) 1-424-210-9420
UM Fax Line (All other plans, M – F, 8am – 5pm PT) 1-818-921-3123
Well-Being Services (M – F, 8am – 5pm PT) careteam@bluezoneshealth.com or 1-310-295-0981
Network Management Inland Empire: Felicia Navarro (felicia.navarro@bluezoneshealth.com)
Los Angeles/Orange County: Veronica Tamayo (veronica.tamayo@bluezoneshealth.com)
San Diego: Paloma Flores (paloma.flores@bluezoneshealth.com)
New Providers Interested in Joining BZH Alexis Mejia (alexis.mejia@bluezoneshealth.com)

Patient Education Library

Member Orientation to BZH

Core Four Principle Brochures

Condition-Specific Handouts

Member “Did You Know” Flyers (Multilingual)

Healthy Home Checklists

Member Activities & Events

Help your patients connect to virtual classes, walking groups, and community activities. All classes are free and designed to support lifestyle change between visits.

View the Full Calendar & Register Patients

Browse all upcoming activities and events at bluezoneshealth.com/activities. Patients can register directly from the calendar or use the direct registration links below.

Waiting Room Flyer

Virtual Classes by Core Four Principle

Share these direct registration links with your patients based on their needs:

Right Outlook

Eat Wisely

Move Naturally

Connect

Not a BZH Provider yet? Learn more.

New to Blue Zones Health? Start here. These resources will help you get oriented and introduce your patients to what BZH has to offer.

Visit our provider page to learn more.

More provider resources coming soon.