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Blue Zones Health Provider Resource Hub

Your one-stop resource for patient education, clinical guidance, and practice support.

Transition Toolkit

Beginning August 1, 2026, Blue Zones Health will directly manage the core operational functions that support your practice. This is a deliberate move to align our infrastructure within a single, cohesive model grounded in Blue Zones principles and lifestyle medicine and integrated into everything we do.

If your office has not yet completed the Portal Registration and Cozeva Role Information forms, please do so as soon as possible. These forms are how we set up your portal access and Cozeva credentials. Without them your office will not receive login information the last week of July.

Portal Registration

These changes affect how your office submits claims and gets paid. Please read this in full and share it with your billing and front-office staff.

Go-Live Date: August 1, 2026

For an up-to-date list of all health plans we participate in, by county, see Health Plans We Contract With below.

Workflows Update

Workflow / Information Where to find / do Prior to 8/1/26 Where to find / do Starting 8/1/26
Eligibility data ACTY portal Blue Zones Health portal
Monthly capitation checks for member eligibility* EFT (if set up) or mailed to your mailing address Mailed to your mailing address
EOPs Sharepoint or mailed with monthly checks Mailed with monthly checks
Auth status If submitted prior to 8/1, ACTY portal thru 9/14 or call BZH If submitted after 7/31, found in BZH portal
Auth submission ACTY portal BZH portal
Auth edits Call BZH for assistance Call BZH for assistance
Claim status If submitted prior to 8/1, find in ACTY portal or call BZH If submitted after 7/31, find in BZH portal
Claim submission Current process – Clearinghouse or ACTY PO Box Clearinghouse or BZH PO Box 159, La Verne, CA 91750-0159

*If you currently receive payment via EFT, you will receive a mailed check beginning in August 2026. EFT implementation is anticipated by January 2027.

Contact Information

For questions, please start with your rep. For additional assistance, see below.

Department / Concern Contact
Blue Zones Health Main Customer Service Number 1-833-LIV-BLUE
Blue Zones Health Fax Number 1-323-574-0387
Authorizations (M – F, 8am – 5pm PT) portal.bluezoneshealth.com or 1-833-LIV-BLUE
Authorizations (After Hours) 1-252-316-7221
Care Management caremanagementteam@bluezoneshealth.com or 1-866-258-3966
Claims 1-833-LIV-BLUE. Appeals are mailed to P.O. Box 159, La Verne, CA 91750.
Contracting Your local Blue Zones Health representative or providercontracting@bluezoneshealth.com
Credentialing credentialing@bluezoneshealth.com
Eligibility portal.bluezoneshealth.com or 1-833-LIV-BLUE
Provider Operations Issues providerops@bluezoneshealth.com
Portal account set up and password resets 1-833-LIV-BLUE
Quality Management 1-833-574-4400
Urgent Care Search bluezoneshealth.com/provider-search
UM Fax Line (Anthem only, M – F, 8am – 5pm PT) 1-424-210-9420
UM Fax Line (All other plans, M – F, 8am – 5pm PT) 1-818-921-3123
Well-Being Services careteam@bluezoneshealth.com or 1-310-295-0981

What’s Changing on August 1

  1. Provider Portal. The new BZH provider portal is live at portal.bluezoneshealth.com. You will receive login credentials in a separate email. The ACTY portal remains open through September 14 for reference only. No new authorizations can be submitted through ACTY after July 31. All new authorization requests on or after August 1 must go through the new BZH portal.

    Portal training materials will be available in the portal starting July 29. If you need additional support, contact your rep. If you need to be set up in the portal, the registration form for initial setup is Form 1, and the form for adding additional staff is Form 3.
  2. Payments. If you were receiving EFT, you will now temporarily receive paper checks from now until end of year.
  3. Prior Authorization Requests. Use the Prior Authorization Request Form when submitting new authorization requests to Blue Zones Health.
  4. Customer Service. One number now covers both members and providers; callers are quickly routed to the right department: 833-LIV-BLUE. There will also be a Customer Service email function on the portal.
  5. Fax Number. Our new fax number is 323-574-0387.
  6. Claims. Submit claims through July 31 exactly as you do today. Beginning August 1, claims will be processed by Blue Zones Health. Blue Zones Health has partnered with Office Ally as our primary clearinghouse. See below for changes to Payer IDs effective August 1st. There is no transaction fee for Blue Zones Health providers to use Office Ally.
    Former Name Current Name Payer ID
    Healthy Medical Group Blue Zones Health of California HMG01
    Access Santa Monica Blue Zones Health – Santa Monica BZSM9
    Access Medical Group, aka Access Medical IPA Blue Zones Health – Marina AMG02

    Paper Claims Mailing Address. P.O. Box 159, La Verne, CA 91750-0159. (Claims will not be accepted via the provider portal.)

    For questions, contact us at providerops@bluezoneshealth.com.

  7. Member Insurance Cards. Members may receive new insurance ID cards ahead of August 1. This is dependent on health plan issuance. Please update your EMR with the new information as soon as members present their new cards. This will prevent claim rejections at the payer level.
  8. Credentialing. Credentialing moves in-house on August 1. If your office has an open credentialing file that has not yet been processed, Blue Zones Health will take over that file directly. No action is needed on your end. Please send questions about credentialing to credentialing@bluezoneshealth.com.
  9. Medical Management. Blue Zones Health will take over utilization management and care management from ACTY. You will receive separate communication introducing the new UM and CM team and their contact process.
  10. Updating your location information, contact information, etc. Please email providerops@bluezoneshealth.com with any contact info change for our systems.

What Stays the Same

  • Patient care, coverage, and attribution. No changes, and no disruption to existing referrals.
  • Authorizations already approved remain valid, and nothing needs to be resubmitted. Auths submitted on 7/31 will be processed by ACTY, with decisions transferring to BZH within 2-3 business days. Until then, check status in the ACTY portal (available through 9/14) or call BZH Customer Service, who can route you to the UM team for up-to-date information.
  • Open issues carry over. Any issue your office has already reported will continue to be worked to resolution. You will not need to restart or re-explain it.
  • Your network participation continues. If any administrative contract updates are needed as part of this transition, we will contact you directly.
  • Cozeva workflows remain available. If your office uses Cozeva for care gaps, membership, or Annual Wellness Visits, the workflows remain available. You will be able to access Cozeva via the new portal.

Frequently Asked Questions

Using the Blue Zones Health Provider Portal

For all claims with dates of service July 31 and prior, should claims be submitted to the new BZH mailing address/Payer ID, or should they continue to be sent to ACTY?
The BZH mailing address/Payer ID. We’ve asked offices to submit all pending claims for dates of service July 31 and prior before July 31, but some may still come in after that date. If a claim for those dates isn’t submitted by July 31, starting August 1 it will need to go through the clearinghouse or be mailed to our mailing address. If it was submitted prior to August 1, you can find it in the ACTY portal through September 14, or call BZH. If it’s submitted after August 1, it will be in the Blue Zones Health Provider Portal.

Since EOBs are not generated in the provider portal, how will PCP offices obtain them?
By mail.

Will providers who are contracted but not yet credentialed be visible in EZ-NET?
Yes.

If the specialist or specialty a PCP is looking for is not available in EZ-NET, what is the next step?
Select “99 – Default” and use the notes field to provide more information on the requested provider.

Questions?

Send questions to executivedirectors@bluezoneshealth.com or call 833-LIV-BLUE. Thank you for your patience as we work to deliver the best experience to all of our partners.

Provider Operations Key Information

Quick-reference operations information for your front office and billing staff.

Portal Registration

To request portal access, submit your information using the forms below. You will receive an automated notification acknowledging your submission, and your username and password within 48-72 hours once verified.

Provider Portal

The BZH provider portal is live at portal.bluezoneshealth.com. Use it for eligibility, authorizations, claims, and Cozeva workflows.

If your office uses Cozeva for care gaps, membership, or Annual Wellness Visits, you can access Cozeva via the provider portal.

Workflows

Workflow / Information Where to Find / Do
Eligibility data Blue Zones Health portal
Monthly capitation checks for member eligibility Mailed to your mailing address
EOPs Mailed with monthly checks
Auth status BZH portal
Auth submission BZH portal
Auth edits Call BZH for assistance
Claim status BZH portal
Claim submission Clearinghouse or BZH PO Box 159, La Verne, CA 91750-0159

Prior Authorization Requests

Use the Prior Authorization Request Form when submitting new authorization requests to Blue Zones Health.

Claims

Blue Zones Health has partnered with Office Ally as our primary clearinghouse. There is no transaction fee for Blue Zones Health providers to use Office Ally.

Former Name Current Name Payer ID
Healthy Medical Group Blue Zones Health of California HMG01
Access Santa Monica Blue Zones Health – Santa Monica BZSM9
Access Medical Group, aka Access Medical IPA Blue Zones Health – Marina AMG02

Paper Claims Mailing Address. P.O. Box 159, La Verne, CA 91750-0159. (Claims will not be accepted via the provider portal.)

Credentialing

Please send questions about credentialing to credentialing@bluezoneshealth.com.

Contacts

See Your BZH Contacts for the full contact listing.

Health Plans We Contract With

Blue Zones Health contracts with the following health plans. Availability may vary by county.

  • Aetna
  • Alignment Healthcare
  • Anthem
  • Astiva Health
  • Blue Shield of California
  • Central Health Medicare Plan
  • Champion Health Plan
  • Cigna
  • Clever Care
  • Humana
  • Imperial Health
  • Molina
  • SCAN
  • UCLA Health Medicare Advantage
  • United Healthcare

Patient Education Library

Member Orientation to BZH

Core Four Principle Brochures

Condition-Specific Handouts

Member “Did You Know” Flyers (Multilingual)

Healthy Home Checklists

Member Activities & Events

Help your patients connect to virtual classes, walking groups, and community activities. All classes are free and designed to support lifestyle change between visits.

View the Full Calendar & Register Patients

Browse all upcoming activities and events at bluezoneshealth.com/activities. Patients can register directly from the calendar or use the direct registration links below.

Waiting Room Flyer

Virtual Classes by Core Four Principle

Share these direct registration links with your patients based on their needs:

Right Outlook

Eat Wisely

Move Naturally

Connect

Well-Being Services

Well-Being Services is a clinically supervised extension of primary care that offers health coaching, nutrition counseling, social work support, care coordination, and lifestyle-based chronic disease management. Services are delivered both inside and outside the clinic through a team of credentialed professionals.

What Is a Well-Being Advisor?

A Well-Being Advisor plays a critical role in each member’s health journey. From virtual appointments to weekly group classes, members have multiple ways to interface with a Well-Being Advisor. Well-Being Advisors “prescribe” services and lifestyle habits, many of which are free to the member, and cover a wide range of needs such as managing A1C levels or addressing signs of loneliness. These referrals are made to specialists or classes that are virtually available or within the member’s Life Radius.

How to Refer Patients to Well-Being Services

We typically respond within 48 hours.

Questions?

Call (310) 295-0391 or contact your Well-Being Services liaison.

Clinical Guidance

MCG Guidelines

Coding & Billing

CPT codes, ICD-10 references, and billing guidance for Blue Zones Health services and lifestyle medicine encounters.

Coming Soon

Newsletter Archive

Your BZH Contacts

Department / Concern Contact
Blue Zones Health Main Customer Service Number 1-833-LIV-BLUE
Blue Zones Health Fax Number 1-323-574-0387
Authorizations (M – F, 8am – 5pm PT) portal.bluezoneshealth.com or 1-833-LIV-BLUE
Authorizations (After Hours) 1-252-316-7221
Care Management caremanagementteam@bluezoneshealth.com or 1-866-258-3966
Claims 1-833-LIV-BLUE. Appeals are mailed to P.O. Box 159, La Verne, CA 91750.
Contracting Your local Blue Zones Health representative or providercontracting@bluezoneshealth.com
Credentialing credentialing@bluezoneshealth.com
Eligibility portal.bluezoneshealth.com or 1-833-LIV-BLUE
Provider Operations Issues providerops@bluezoneshealth.com
Portal account set up and password resets 1-833-LIV-BLUE
Quality Management 1-833-574-4400
Urgent Care Search bluezoneshealth.com/provider-search
UM Fax Line (Anthem only, M – F, 8am – 5pm PT) 1-424-210-9420
UM Fax Line (All other plans, M – F, 8am – 5pm PT) 1-818-921-3123
Well-Being Services careteam@bluezoneshealth.com or 1-310-295-0981

Not a BZH Provider yet? Learn more.

New to Blue Zones Health? Start here. These resources will help you get oriented and introduce your patients to what BZH has to offer.

Visit our provider page to learn more.

More provider resources coming soon.